FAQs about Fees & Rebates

Do you bulk bill?

Generally, our sessions are not bulk billed. If you are experiencing financial difficulties, we can discuss options to make assessment and/or treatment more affordable.

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What rebates are available?

Medicare may provide partial rebates for eligible plans with registered Allied Health Clinicians. Please speak to your GP or medical professional (i.e., Psychiatrist or Paediatrician) for more information.

You are eligible under NDIS funding guidelines to use your Self-Managed or Plan Managed funding packages at Minds & Hearts. Please note that Agency Managed or NDIS Managed support packages are not eligible to be used at Minds & Hearts.
Some private health funds may provide a rebate for services received at Minds & Hearts. Please contact your health fund provider for exact amounts as these are different for each provider. Your health fund provider will require the following item numbers 100 (psychology) for an initial appointment and 200 (psychology) for additional appointments.

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What is The Better Access to Mental Health Care Initiative and how do I obtain one?

The Better Access to Mental Health Care Initiative allows 10 individual and group therapy sessions per calendar year and you will be able obtain a partial rebate from Medicare.

Clients may be eligible for an additional 10 individual therapy sessions per calendar year under the Better Access COVID-19 Initiative Plan.

To obtain a Mental Health Care Plan you will need to visit your GP.

A review from your GP is required after 6 sessions, this then allows use of the next 4 sessions.

For more information please visit: www.psychology.org.au

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Can I use my referral letter from Paediatrician or Psychiatrist?

A letter of referral from your Paediatrician or Psychiatrist will allow 10 individual therapy sessions per calendar year and you will be able to obtain a partial rebate from Medicare.

A review from your Paediatrician or Psychiatrist is required after 6 sessions, this then allows use of the next 4 sessions.

Clients may be eligible for an additional 10 individual therapy sessions per calendar year under the Better Access COVID-19 Initiative Plan.

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Can I use my NDIS Funding?

Yes, if your NDIS funding plan is self-managed or Plan Managed through a Registered Plan Provider process

We are not a registered provider with the NDIA. Payment for consultations are required before or on the day of the appointment. Please organise with your Plan Manager to have the funds to pay prior to attending your session.

It is not possible to use your NDIS funds if you have an Agency Managed (NDIA) plan.

Please note—to use NDIS funds to access our psychology services you agree in full to our terms and conditions, provided for your consideration below:
• We require payment for the psychological consultation before or on the day of the appointment.
• Payment of fees is the responsibility of the client – the client must arrange their own reimbursement of funds with the NDIA or Registered Plan Provider after the psychological consultation is complete.
• Depending on the maximum amount determined by your NDIS Plan for psychology appointments, there may be an out of pocket expense that is the responsibility of the client to pay.
• If the Registered Plan Provider has not paid the amount owing prior to, or on the day of the appointment, the outstanding amount will be invoiced to the client for payment, not the Registered Plan Provider.

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Can I use Private Health cover?

Please check with your private health provider to determine whether you have cover for Allied Health services. To determine whether your private health funds will provide a greater partial rebate than Medicare, please contact your health fund provider as these amounts vary between providers.

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Can I claim a rebate for reports?

No, Medicare does not provide rebates for reports. Please enquire with your private health provider or NDIS provider if you can claim for the costs associated for reports and review letters.

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