FAQs – Current Fees Policy
Fees
The Australian Psychological Society’s schedule of fees recommends $311 per 50-minute appointment. At Minds & Hearts all our clinicians fees are below this guide. The session fee takes into account clinician time for case management and administration that occurs outside of the consultation time. Clients may be entitled to a range of rebates where some portion of the fee is subsidised by a government or private health insurance initiative. Further information on rebates can be found here.
Individual Psychology Session with a Clinic Director
50 minutes $300
Couples and Family Therapy Session with a Clinic Director
60 minutes $380
75 minutes $420
90 minutes $480
Individual Psychology Session with a Clinical or Registered Psychologist
50 minutes $290
Couples and Family Therapy Session with a Clinical or Registered Psychologist
60 minutes $350
75 minutes $375
90 minutes $455
Individual Psychology Session with a Provisional Psychologist
50 minutes $205
Individual Speech & Language Therapy Session
50 minutes $250
Comprehensive Neurodevelopmental Assessment Process and Fees
- Triage Appointment:
- A 90 – minute consultation
- 30 minutes of non-face-face time for document review
- Cost: $600 (payment required prior to securing the appointment)
- Assessment Process (Following Triage):
- 2-4 Appointments over 6-8 weeks
- Cost: Up to $3500 (inclusive of the Triage Appointment, Comprehensive Report, and Feedback Appointment)
- Comprehensive report will be sent 2-4 weeks AFTER your feedback appointment.
Cognitive and Learning Assessment
At Minds & Hearts, we offer comprehensive cognitive and learning assessments These assessments are tailored to each individual client. Please reach out to us to discuss making an appointment for this type of assessment.
Cancellation Policy
Our cancellation policy is important to know because it may affect you from time to time.
When your appointment is booked, your clinician reserves this session just for you. When appointments are cancelled with short notice, it is often too late to book in another client. Because of this, short notice cancellations impact:
- Your clinician, who takes time to prepare materials and content before your scheduled session;
- Your treatment progress; and
- Another client who urgently needs an appointment and is on a waiting list.
We require at least 2 full business days notice to cancel or reschedule your appointment. Cancellations with less than 2 full business days notice may be charged 100% of the session fee. This applies to all types of billing, including NDIS, Medicare and private paying clients.
Where we are able to offer your appointment time to another client, no cancellation fee will be charged. The earlier you let us know, the more likely it is that we can fill the appointment.
We understand that things can come up that make short notice cancellations unexpected and unavoidable. When something does come up, your clinician can offer the following in place of your scheduled session:
- A telehealth session;
- For child clients, a telehealth session with the child or their caregiver/s;
- Creation of treatment resources;
- Communication with stakeholders (e.g., school, other Health/Allied Health professionals, employment services, etc.);
- Communication of recommendations for ongoing support at home/school;
- Writing of reports, letters, etc.; and/or
- A check-in phone call.
To reschedule or cancel an appointment, we kindly request that you first try to reschedule through the Client Portal. If you are outside the window for rescheduling, we recommend you reply via SMS to the appointment reminder message to advise that you need to cancel, or alternatively email us at info@mindsandhearts.net. These communication channels (Portal, SMS, Email), in that order, are the most efficient ways to action the cancellation quickly without needing to call or wait on hold.
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Feel free to contact us, book an appointment and start your journey with Minds & Hearts NOW