Get In Touch

FAQ ABOUT VISITING US

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Do I need a referral?

No, it is not necessary to obtain a referral.

A partial rebate for your appointment may be available, however, if you visit your GP and obtain a Mental Health Care Plan.

A Mental Health Care Plan allows a partial rebate of $84.50-$124.50 for 10 sessions in a calendar year.

Do you bulk bill?

No. If you have a Mental Health Care Plan you will receive a partial rebate from Medicare.

Can I use my NDIS Funding?

Yes, if your NDIS funding is self-managed or Plan Managed.

We are not registered providers with NDIS. Payment for consultations are required at the end of every session. Please organise with your Plan Manager to have the funds to pay for each session.

Is a diagnosis required before making an initial appointment?

No. While Minds and Hearts specialise in the area of Neurodevelopmental a formal diagnosis is not necessary.

People may expressly wish to use an initial appointment at Minds and Hearts to discuss the possibility that someone may be on the autism spectrum, and to explore management strategies and advice.

We have extensive knowledge and expertise in Asperger’s syndrome and autism, including many related conditions.

Who will I see?

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What is your space like?

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Do you have onsite parking?

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What rebates are available?

Medicare provides a partial rebate if you have one of these plans currently in place: Mental Health Care Plan, Helping Children with Autism Plan, Allied Health Plan/Chronic Disease Management Plan. NDIS funding is available if you self-manage or are Plan Managed Helping Children with Autism Funding Private health funds will provide a rebate please contact your health fund provider for exact amounts. They will require the following item numbers 100 (psychology) for an initial appointment and 200 (psychology) for additional appointments.

Do I receive a greater rebate from Medicare or Private Health?

Medicare rebates are between $84.50 and $124.50 for individual therapy. To determine whether your private health funds will provide a greater partial rebate, contact your health fund provider. They will require the following item numbers 100 (psychology) for an initial appointment and 200 (psychology) for additional appointments.

I need a report to apply for NDIS?

If you are a current client of Minds and Hearts then please talk to your clinician at the next session about NDIS reports. If you are are not a current client, a diagnostic assessment will need to be conducted to write a report to support your NDIS application. Please see here for the diagnostic assessment process and prices.
Can I claim a rebate for reports?
No, Medicare does not give any rebates for report. Please enquire with your private health provider if you can claim back for reports.

Do you have other clinics – I do not live near you?

Minds and Hearts is exclusively located at Stones Corner, Brisbane.

We offer telehealth services (over the telephone or video) for initial appointments.

Alternatively, please see our referral list for professionals in your area.

Do you provide Skype/Telephone for clients?

Yes, we provide initial appointments through Skype/Telephone.

Medicare rebates do not apply for Skype/Telephone consultations.

How do Telehealth services work?

As an alternative to face-to-face therapy, Minds & Hearts now offers telehealth sessions. Telehealth sessions are delivered over digital devices (e.g., laptop/computer with internet access, smartphone, tablet, etc.) and can be accessed from the safety of your own home.

For telehealth session you will need access to a quiet, private space, a device (e.g., smartphone, laptop, iPad, computer) with a camera, microphone and speakers and a reliable broadband or 4g/5g internet connection.

Top tips for preparing for telehealth services

Maintain privacy: Make sure you have a suitable private space. Think about who else can potentially overhear the conversation. Who else will be in the room? Who is in the room next door?

Minimise distractions: Remove potential distractions from the room (e.g., mobile phone switched off, turn off music/television, no interruptions from others, ensure children are cared for during the session so you don’t need to attend to them).

Access to technology: Make sure you have access to appropriate technology (e.g., computer/tablet/phone, camera, microphone) and a reliable internet connection for videoconferencing, telephone or mobile with reliable coverage.

Good visibility: Position the camera appropriately so the psychologist can see you clearly on the screen. Make sure you are in a space that is well-lit, allowing a clear image and good eye contact.

Presentation: Think about how you present yourself. Is it appropriate for you to be in your pajamas?

Questions: Think about any questions you have for the psychologist about telehealth services (e.g., privacy and security queries).

I am confused, where should I start?

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Emergencies and Crises

The Minds and Hearts is not a crisis service.

In an emergency situation please call 000 or present to the emergency department of your local hospital.

To speak to a counsellor 24 hours a day we encourage you to call Lifeline on 13 11 14.
Alternatively, you can call a 24-hour mental health hotline such as:
Princess Alexandra Hospital Mental Health Service: Phone 1300 858 998
Royal Brisbane and Women’s Hospital & Health Service District Mental Health Service: Phone 07 3834 1605
Salvo Care Line: Phone 1300 363 622

Additional numbers include:
Suicide Call Back Service (staffed 10am to 8:30pm everyday): Phone 1300 659 467
GROW Queensland: Phone 1800 558 268

Join Our Team

Our team are the foundation of the authentic and innovative work we do in the area of neurodevelopmental disorders.

If you are interested in joining us, please [call to action].

Join Our Team

Our team are the foundation of the authentic and innovative work we do in the area of neurodevelopmental disorders.

If you are interested in joining us, please [call to action].