As an alternative to face-to-face therapy, Minds & Hearts now offers telehealth sessions. Telehealth sessions are delivered over digital devices (e.g., laptop/computer with internet access, smartphone, tablet, etc.) and can be accessed from the safety of your own home.

For telehealth session you will need access to a quiet, private space, a device (e.g., smartphone, laptop, iPad, computer) with a camera, microphone and speakers and a reliable broadband or 4g/5g internet connection.


Top tips for preparing for telehealth services

  • Maintain privacy: Make sure you have a suitable private space. Think about who else can potentially overhear the conversation. Who else will be in the room? Who is in the room next door?
  • Minimise distractions: Remove potential distractions from the room (e.g., mobile phone switched off, turn off music/television, no interruptions from others, ensure children are cared for during the session so you don’t need to attend to them).
  • Access to technology: Make sure you have access to appropriate technology (e.g., computer/tablet/phone, camera, microphone) and a reliable internet connection for videoconferencing, telephone or mobile with reliable coverage.
  • Good visibility: Position the camera appropriately so the psychologist can see you clearly on the screen. Make sure you are in a space that is well-lit, allowing a clear image and good eye contact.
  • Presentation: Think about how you present yourself. Is it appropriate for you to be in your pajamas?
  • Questions: Think about any questions you have for the psychologist about telehealth services (e.g., privacy and security queries).